Privacy Policy
PRIVACY POLICY
Your trust matters. Your data stays protected.
We’re committed to safeguarding your personal information. This policy explains how we collect, use, and protect the data you share with us—so you can shop with confidence.
1. Introduction
Welcome to TheBoltLab ("we", "our", or "us"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our products, or use our services. By using our website and services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect various types of information, including:
Personal Information: Such as your name, email address, shipping address, and phone number, provided by you during the registration or checkout process.
Payment Information: If you make a purchase, we collect payment information, including credit card details, to process transactions securely.
Usage Information: We gather information about how you interact with our website and services, including pages visited, time spent, and actions taken.
Device Information: Information about the device you use to access our website, such as device type, operating system, and browser.
3. How We Use Your Information
We use your information for various purposes, including:
Processing Orders: To fulfill your orders, process payments, and deliver products.
Communications: To provide updates on your order, respond to inquiries, and send promotional materials with your consent.
Analytics: To analyze website performance, improve user experience, and optimize our services.
Legal Compliance: To comply with legal obligations and respond to lawful requests.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and personalize content. You can manage cookie preferences through your browser settings.
5. Third-Party Disclosure
We do not sell, trade, or transfer your personal information to third parties without your consent, except for trusted third parties assisting us in operating our website and conducting business.
6. Security Measures
We implement security measures to protect your personal information. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
You have the right to access, correct, or delete your personal information. You may also opt-out of promotional communications at any time.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the updated policy on our website.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at jumpshockae@gmail.com
Shipping Policy
SHIPPING POLICY
Your trust matters. Your data stays protected.
1. Shipping Zones
We currently offer shipping to United Arab Emirates, Saudia Arabia, Other GCC Countries. If your location is not included, please contact us at jumpshockae@gmail.com for assistance.
2. Order Processing Time
Orders are typically processed within 2 business days of payment confirmation, excluding weekends and holidays.
During peak seasons or promotional periods, processing times may be longer. We appreciate your understanding during these times.
3. Shipping Time
Shipping times vary depending on the shipping destination. Estimated shipping times are provided during the checkout process.
Please note that these are estimated times, and actual delivery times may vary due to factors beyond our control.
4. Shipping Methods
We offer standard and expedited shipping options. The availability of these options depends on the shipping destination.
Tracking information will be provided for all orders, allowing you to monitor the status of your shipment.
5. Shipping Costs
Shipping costs are calculated based on the weight of the order and the shipping destination. The total shipping cost will be displayed during the checkout process.
We reserve the right to change shipping rates at any time, but changes will not affect orders that have already been confirmed.
6. Customs and Import Duties
Customers are responsible for any customs duties or import taxes that may apply to their order. These charges are beyond our control and are determined by the customs authorities in the destination country.
We recommend contacting your local customs office for information on potential charges.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that the shipping address provided is secure.
If you believe your package is lost or stolen, please contact the carrier directly.
8. Address Accuracy
It is the customer's responsibility to provide an accurate and complete shipping address. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at jumpshockae@gmail.com
Refund Policy
REFUND POLICY
Your trust matters. Your data stays protected.
1. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 3 days of receiving your order.
Provide clear photos of the damaged or defective item(s) and a brief description of the issue.
We will assess the situation, and if the issue is confirmed to be from our side, we will cover the return cost and send you a replacement at no additional charge.
2. Out of Stock Items:
In the event that a product becomes out of stock after you have placed your order, we will notify you promptly.
You will have the option to choose an alternative product, wait for the item to be restocked, or receive a full refund.
3. Unworn and Unused Products:
For hygiene reasons, we cannot accept returns for socks that have been worn or used.
If you wish to return an item due to size issues, it must be in its original, unopened packaging, and unworn condition.
Returns must be initiated within 3 days of receiving your order.
4. Returns for Size Issues:
If you encounter size issues, you may return the socks within 3 days of receiving your order.
The socks must be unworn and unused, except for a brief trial to assess the fit.
We will cover the return cost and send you a replacement pair or offer a refund.
5. Return Process:
To initiate a return, please contact our customer service team at [jumpshockae@gmail.com] with your order number and reason for return.
Our team will provide you with instructions on how to return the item.
Once we receive the returned item and confirm its eligibility, we will process your refund or send you a replacement.
6. Refund Timeframe:
Refunds will be processed within 5 business days after the returned item is received and inspected.
7. Exceptions:
Customized or personalized items are non-refundable unless they are found to be defective or damaged.
Shipping charges are non-refundable, except in cases where the return is due to a mistake on our part.
8. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at jumpshockae@gmail.com
Refund Policy
TERMS OF SERVICE
Your trust matters. Your data stays protected.
1. Acceptance of Terms
By accessing or using the website and services provided by TheBoltLab ("we," "our," or "us"), you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our website and services.
2. Use of Our Services
You must be at least 18 years old to use our services. By using our website, you affirm that you are at least 18 years of age.
You agree to provide accurate, current, and complete information during the registration or checkout process.
You are responsible for maintaining the confidentiality of your account information, including your password.
You agree not to use our services for any unlawful or prohibited purpose.
3. Products and Pricing
Product descriptions and prices are subject to change without notice.
We reserve the right to limit the quantities of any products or services.
We make every effort to display accurate product images; however, actual colors may vary.
4. Payments and Billing
Payment is required at the time of placing an order.
We use secure payment gateways to process transactions; however, we are not responsible for any issues related to these third-party services.
You agree to pay all charges incurred by you or any users of your account at the prices in effect when such charges are incurred.
5. Shipping and Returns
Shipping times and costs are provided during the checkout process. We are not responsible for delays in shipping.
For information on returns, please refer to our separate Refund and Return Policy.
6. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of TheBoltLab and is protected by intellectual property laws.
You may not reproduce, distribute, modify, display, or create derivative works of any content without our written consent.
7. Limitation of Liability
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services.
8. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of [Your Jurisdiction].
9. Changes to Terms of Service
We reserve the right to modify or replace these Terms of Service at any time. Your continued use of our services after any changes indicate your acceptance of the new terms.
10. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at jumpshockae@gmail.com
FAQs
Frequently Asked Questions
Give your visitors quick answers to common questions about your store like these.